FAQ

Shopping at Beheight is easy

• Once you have found an item, choose your size and click on the ‘ADD TO SHOPPING BAG’ button on the product page.
• Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
• Click on ‘PROCEED TO PURCHASE’ to complete your order.

There are size guides available on men’s and women’s shoes product pages.

The shoe size is determined basis the length of your foot and the measurement around the foot at its widest part. It’s normal to have one foot slightly longer than the other. Many people also may not fit into a standard ‘whole’ size, which is why half sizes are so important.

• It is better to use smooth leather cream and paste form, as liquid polish often dries out shoe leather and causes cracks.
• Conditioning the leather shoes will help soften and moisturise the leather, and keep it from drying out
• Apply a polish using small circular motions to rub the moisture seep into the leather all over. Leave this to dry for 3 minutes then buff off with a soft polishing cloth or brush
• Use a horsehair brush to remove artificial dust
• As for Suede leather the best way to protect your suede shoes is to clean them regularly. Protective repellent needs to be applied regularly to protect them from water and other stains. Solvent based cleaners or suede cleaning blocks can also be used to remove stubborn stains from suede shoes. After that, you can use a brittle brush to gently discard dust and grime from your shoes.
• Use a shoehorn to assist to slip on all shoes. Using a shoehorn will keep the heel from losing its shape.
• Brush your Nubuck leather shoes with a plastic or rubber-tipped suede or Nubuck brush, as needed, to restore the nap of the leather. Brush gently to avoid damaging the soft Nubuck leather. Apply a Nubuck conditioner to oiled Nubuck shoes every two to three weeks, or as needed, to restore their attractive oily sheen. Consult the label on your Nubuck conditioner product for specific application instructions.
• Cedar shoes trees can extend the life of your leather shoes up to three times their expected lifespan. They draw moisture out of your shoes; re-awaken the shoe’s natural structural memory; and prevent the leather from wrinkling and cracking
• Adding a sole protector prolongs the life of your shoes. Stylishly thin, this rubber top sole protects the outer sole from wear and tear. Water resistant and skid proof, protective soles will make any pair of leather soled shoes last a lifetime.

You can shop at BeHeight as the guest user. However, register with us and you’ll be able to enjoy the various benefits:

• Track your orders and review past purchases
• Request for a return directly from your account
• Add sold out items and products you love to your wishlist
• Save your address and card details so you can shop even quicker next time
• Regular updates on upcoming collection and offers

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.